FAQs

COUPON CODES

Can I use more than one coupon code?

Only one coupon code may be applied per purchase.

Can I apply a coupon code I just received to a previous order?

Coupon codes must be entered during checkout to apply to an order. Likewise, each of our promotional codes are valid for specific time frames only and we are unable to apply them to orders outside of that time frame.

When/Where do I enter the coupon code?

Coupon codes must be entered into the box that appears during the final steps of the checkout process, and must be entered after all items have been added to the cart. 

 

PROMOTIONAL DISCOUNTS

I recently purchased an item and now it’s on sale.  Do you offer price-adjustments?

Each of our promotions are valid for specific time frames only and we are unable to apply promotional prices to orders outside of that time frame.

PAYMENT

What forms of payment do you accept?

We accept MasterCard, Visa, Discover, American Express, and PayPal.

 

Who pays customs fees for international shipments?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing.

 

 

SHIPPING

Can I send part of my order to a different address?

We only ship to the shipping address provided at checkout and cannot ship to multiple addresses. Please consider placing multiple orders should you desire your items to ship to various locations.

When can I expect my in-stock items to ship?

We ship within 1 business day. 

 

ORDERS

Wait, I ordered the wrong color/quantity/product!

We are happy to help! Simply send us an email using contact us page, and we will certainly do what we can to adjust your order for you. Please know that our goal is to ship orders as quickly as possible. For this reason, it is possible that your order may ship before we are able to adjust it for you. Our Customer Care team will be happy to assist you should this occur.

How do I cancel my order that has not yet shipped?

It is our goal to ship your order as quickly as possible, therefore it is possible that your order may ship before a cancellation request has been seen by our customer care department. Cancellation requests may be sent via our contact page, and if your order has not begun processing, we would be happy to honor your request at that time. Should your order ship before the request is honored, we will process as a return.

I received something other than what I ordered, what do I do?

We’re sorry to hear this! Although our fulfillment error rate is far below industry average, mistakes do sometimes happen. Please notify us via our contact page, and we’ll get it sorted out for you!

My item is damaged, what do I do?

Our apologies! Though each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. For this reason it is important to open and inspect your items as soon as you receive them. Please notify us via our contact page within 14 business days of receiving your package if there is anything wrong with your item(s). We cannot replace damaged items outside of this time frame.

What if I did not receive my package and tracking shows as delivered?

We are sorry to hear this! You will need to contact the appropriate postal service (USPS or UPS) for assistance.  If your order was shipped USPS, you may contact them online through the USPS website, where you can enter your tracking number, select Customer Service FAQ, and complete the online request for the delayed mail report. If your order was shipped via UPS, you may contact them via the Customer Service number on their website. JLIKA is not responsible for mail that is lost by the postal service but we will do everything to help you locate the package. In some instances we will send a free replacement. Please send us an email.Thank you for your understanding.

WHOLESALE

I'm interested in offering JLIKA products in my boutique, do you have a wholesale program?

We do!  If you’d like to apply for a wholesale account, please use our contact us form to inquire about wholesale.  Please note that a minimum of 15 items must be purchased in order to qualify for wholesale pricing.

CONTACT

Do you have a phone number?

The best way to get in touch with us is through our contact page, as all emails are typically responded to within one business day. Thank you for your understanding.

I sent a message via the contact page, why haven’t I received a reply yet?

There are typically two reasons we’ve found that customers may not receive our reply. The most common reason is that our email has been automatically filtered to a junk/spam mail folder due to mail settings and filters set up on the email account. Please always be sure to check your junk/spam folder, in addition to your inbox.  The other reason we typically find is that there was a typo in the email address when the contact form was filled out, and our reply was sent back to us as undeliverable. If you are still unable to locate an email reply from us within 2 business days, we ask that you please submit your inquiry again using support@jlika.com email.